Orders are generally processed within 1–3 business days before shipment.

Once your order has been processed and shipped, available tracking information will be provided.

Estimated delivery within the United States is generally 5–10 business days after your order has been processed.

Delivery estimates may vary depending on the destination, carrier conditions, holidays, weather, customs procedures, or other circumstances outside our direct control.

Yes.

Orders of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be shown at checkout before payment.

Apivenza uses a multi-location fulfillment model.

Depending on inventory availability, product requirements, and your delivery destination, orders may be fulfilled from different fulfillment facilities, including third-party partner facilities.

This means not every Apivenza order will necessarily ship from the same location.

Yes.

Once your order has shipped and tracking information becomes available, you will receive shipping confirmation with available tracking details so you can follow the progress of your shipment.

Please allow some time for tracking information to become active after shipment.

Tracking updates can occasionally take additional time depending on the carrier.

If your tracking information has not updated for an extended period, or your package appears significantly delayed, please contact us at:

service@apivenza.com

Please include your order number and the email address used when placing your order so our customer service team can review the available shipment information.

Orders may be changed or cancelled before they have been shipped.

Please contact service@apivenza.com as soon as possible if you need to request a change or cancellation.

Once an order has shipped, changes or cancellations may no longer be possible.

Where applicable, you may request a return after receiving your order in accordance with our Return & Refund Policy.

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to the conditions outlined in our Return & Refund Policy.

Before sending anything back, please contact:

service@apivenza.com

Please include your order number, the item you wish to return, and the reason for your return request.

Our customer service team will review your request and provide the applicable return instructions and appropriate return address.

For returns that are not related to a product quality issue, fulfillment error, damaged item, defective item, or incorrect product, the customer is responsible for the return shipping cost.

If your order arrives damaged, defective, incorrect, or materially different from the product description , Apivenza will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Please contact service@apivenza.com and include:

• Your order number
• The email address used when placing the order
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

After reviewing the issue, Apivenza will provide an appropriate replacement, refund, or return solution at no additional cost to you where the issue is confirmed.

If an item appears to be missing from your order, please contact service@apivenza.com with your order number and details of the missing item.

Our customer service team will review the order and available shipment information and assist you with the appropriate next steps.

Approved refunds are issued to the original payment method.

Apivenza will generally process an approved refund within 1–3 business days.

After the refund has been issued, it generally takes an additional 5–10 business days to appear through your original payment method.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

Yes. Apivenza uses secure SSL encryption during checkout to help protect information transmitted during the payment process.

Available payment methods are displayed directly at checkout.

The payment options shown during checkout are the methods currently available for your order and delivery destination.

Product-specific information is provided on the applicable Apivenza product page.

Depending on the product, this may include information such as shade options, texture, finish, coverage, application guidance, size, product format, and other relevant details.

We recommend reviewing the product page carefully before placing your order.

We recommend considering the type of makeup step you are looking for, your preferred finish, coverage level, color intensity, and the product information provided on each product page.

If you still have a question about a specific product, please contact service@apivenza.com and include the product name or product page.

For foundation, we recommend selecting a shade that closely matches the natural tone of the jawline and considering both complexion depth and undertone.

For concealer used on targeted areas, select a shade close to your complexion or foundation shade.

For subtle under-eye brightening, a slightly lighter shade may be preferred while keeping the contrast natural.

Please review the available shade information on the applicable product page before ordering.

We aim to present Apivenza products and shades as clearly and accurately as possible.

However, color may appear slightly different depending on screen settings, lighting conditions, photography, natural skin tone, undertone, and the way a product is applied.

Packaging appearance may also vary slightly between production batches where applicable.

Please review the product description, shade information, specifications, and available options before ordering.

Application guidance varies depending on the product.

Each applicable product page includes recommended use and application information to help you understand where the product fits within your makeup routine.

Begin with a small amount and build gradually where more coverage, color, definition, or intensity is preferred.

You can reach our customer service team by email or phone:

Email:
service@apivenza.com

Phone:
+86 135 4400 4343

Support Hours:
9:00 AM–6:00 PM Pacific Time

Website:
apivenza.com

If your question concerns an existing order, please include your order number and the email address used when placing the order.

Apivenza is owned and operated by:

Hainan Dongtu International Trade Co., Ltd.

Store Operator:
Hainan Dongtu International Trade Co., Ltd.

Legal Entity:
Hainan Dongtu International Trade Co., Ltd.

Unified Social Credit Code:
91460000MAEA6Q7H9U

Business Address:
Hainan Sheng, Haikou Shi, Longhua Qu, Datong Jiedao, Haixiu Zhong Lu 51-1 Hao, Xingcheng Dasha 18 Ceng Dong Ce E7 Shi

Room E7, East Side, 18th Floor, Xingcheng Building, No. 51-1 Haixiu Middle Road, Datong Subdistrict, Longhua District, Haikou, Hainan, China

Brand Representative:
Zou Zehong

Support Hours:
9:00 AM–6:00 PM Pacific Time

Hainan Dongtu International Trade Co., Ltd. is responsible for the operation of apivenza.com, including online store operations, order processing, customer service, and related e-commerce activities.